Help
Make a complaint
Not happy with a booking, a refund, a service or how we dealt with you? Tell us here. You get a complaint reference and a copy of your complaint as we recorded it straight away, on this page and by e-mail.
What happens next
We acknowledge your complaint within 48 hours and aim to resolve it within 1 month of receiving it. Every message about it carries your complaint reference.
Grievance officer
[To be confirmed: Grievance officer name] [To be confirmed: Grievance officer designation] [To be confirmed: Grievance officer e-mail] [To be confirmed: Grievance officer mobile number]
If you are not satisfied with our answer you can approach the National Consumer Helpline or a consumer commission. For a question about a booking rather than a complaint, use Help & Support.